Return & Refund Policy

At Gift N Treat, we strive to provide an exceptional shopping experience for our customers. We understand the importance of special occasions, and we are committed to delivering quality gifts such as flowers, cakes, chocolates, teddy bears, mugs, and other special items. Please take a moment to read our refund and cancellation policy:

1. No Order Cancellations

Once an order is placed and confirmed, we do not accept cancellations. As most of our products are made to order or perishable (such as cakes, flowers, and chocolates), it is not possible for us to process cancellations once the order has been confirmed.

2. No Exchanges or Returns

Due to the nature of our products (perishable items like flowers and cakes, as well as personalized gifts), we do not offer exchanges or returns. We encourage you to double-check your order details before confirming the purchase to ensure that all information is correct.

3. Refund Policy

Refunds will only be processed in the event of the following situations:

• Incorrect Product Delivered: If the wrong item is delivered, we will arrange for a replacement, or if a replacement is not possible, a full refund will be issued.
• Damaged Product: If the product arrives damaged due to mishandling during shipping, we require that you contact us within 24 hours of receiving your order with photographic evidence of the damage. In such cases, we will issue a refund or replacement, depending on the availability of the product.

4. Order Issues Due to Incorrect Information

If an order cannot be delivered because the address or other details provided were incorrect, we cannot offer a refund or replacement. Please make sure to double-check your delivery details before confirming your order.

5. Refund Processing Time

Once a refund is approved, please allow 5-7 business days for the refund to be processed and reflected in your account, depending on your payment method and financial institution.

6. Special Requests or Customizations

For custom orders or special requests (such as personalized items), we do not accept cancellations, exchanges, or refunds once the order is confirmed. Please ensure that all details are correct before finalizing the order.

We appreciate your understanding and cooperation. If you have any questions or concerns regarding your order, please feel free to contact our customer support team at support@giftntreat.com, and we will be happy to assist you.

Thank you for choosing Gift N Treat – we look forward to being a part of your celebrations!